Terms of Service

 

These Terms of Service govern your use of guardypaws.com. By accessing this website or placing an order, you agree to be bound by these terms. UK online selling rules require key contract information to be provided clearly before an order is placed, including business identity, pricing, payment, delivery, and cancellation information.

1. General Information

This website is operated by Guardy Paws. Throughout the site, the terms "we", "us", and "our" refer to Guardy Paws. If you have any questions, you may contact us at guardypawssupport@gmail.com. UK online selling guidance requires businesses to provide contact details and core contract information before checkout.

2. Use of the Website

You may use this website only for lawful purposes. You agree not to misuse the website, place fraudulent orders, interfere with its operation, or use it in breach of applicable laws. Standard site-use terms may be included, but they do not remove or override statutory consumer rights under UK law.

3. Products and Descriptions

We aim to ensure that all product descriptions, images, and other content are as accurate as possible. However, slight variations may occur due to screen settings, manufacturing updates, or packaging differences. Under the Consumer Rights Act 2015, goods must match their description.

4. Order Acceptance

Any order placed through our website is subject to acceptance. We reserve the right to refuse, cancel, or limit orders for reasons including availability, suspected fraud, payment verification, or pricing errors. UK online selling rules emphasise transparency in the ordering process and pre-contract information.

5. Pricing and Payment

All prices are shown in the applicable currency and may include or separately display taxes, depending on how pricing is presented at checkout. Shipping charges, if applicable, will be shown before payment is completed. By placing an order, you agree to pay the total amount indicated. UK state rules require that price, taxes, and payment arrangements must be made clear before an order is placed.

6. Delivery

Orders will be processed after payment is approved. Estimated delivery times will be shown on the website or at checkout, but delivery times are estimates only and may be affected by circumstances beyond our reasonable control. UK online selling guidance requires delivery arrangements, costs, and timing to be disclosed before purchase.

7. Cancellation and Returns

Consumers may have the right to cancel eligible orders within 14 days after receiving their goods. Full details of return eligibility, procedures, and refunds are set out in our Returns & Refunds Policy. This general cancellation framework comes from the Consumer Contracts Regulations 2013, subject to relevant exceptions.

8. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If an item is faulty, damaged, or not as described, you may have legal rights to a repair, replacement, price reduction, or refund, depending on the circumstances. Nothing in these terms limits your statutory consumer rights.

9. Accuracy of Information

You are responsible for ensuring that the information you provide, including shipping and contact details, is accurate and complete. We are not responsible, to the extent permitted by law, for delays or delivery issues caused by inaccurate or incomplete customer information. Accurate order and delivery details are part of the pre-contract information framework for online sales.

10. Intellectual Property

All content on this website, including text, graphics, logos, branding, images, and design elements, is owned by or licensed to Guardy Paws unless otherwise stated. It may not be copied, reproduced, distributed, or commercially exploited without prior written permission. UK government guidance also recognises the importance of protecting intellectual property on ecommerce platforms.

11. Limitation of Liability

To the extent permitted by law, we shall not be liable for indirect, incidental, or consequential loss arising from the use of the website or the purchase of products. However, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot be excluded or limited under UK consumer law. Contract terms cannot override mandatory statutory consumer protections.

12. Third-Party Services

We may use third-party providers for payment processing, shipping, analytics, marketing, and other operational services. Use of such services may also be subject to the relevant third party's own terms and policies. Online sales rules require businesses to be clear about key payment and delivery arrangements.

13. Privacy

Please review our Privacy Policy to understand how we collect, use, and protect personal information. Transparency around data handling is part of compliant online business practice.

14. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Any updates will become effective once posted on this page with an updated revision date. Online business information should remain accessible and up to date.

15. Governing Law

These Terms of Service shall be governed, where applicable, by the laws of England and Wales, without limiting any mandatory consumer protections available to you under applicable law. Statutory consumer rights continue to apply regardless of contract wording.

16. Contact Information

If you have any questions about these Terms of Service, please contact:

Guardy Paws Website: guardypaws.com Email: guardypawssupport@gmail.com